Support
Need help with TrakPitch? We're here for you.
Contact us
Email us at support@trakpitch.com. We typically respond within 24–48 hours.
Frequently asked questions
For Artists
How do I submit my music?
Upload your track or paste a streaming link, browse tastemakers by genre, and submit directly to the ones that fit your sound.
How does payment work?
Submitting and getting reviewed is free. You only pay if a tastemaker accepts your track and you choose to go ahead — a flat $20, the same for every tastemaker. Payment is handled securely on our website at trakpitch.com.
What happens after I submit?
The tastemaker listens and sends you written feedback either way. If they pass, that's the end of it and you've paid nothing. If they accept, it's your call whether to go ahead with the promotion — only then is there a fee. You can track status anytime under Campaigns.
What if my track isn't promoted?
Then you pay nothing — you keep the review, and there was never a charge. If you did pay for a promotion and it isn't delivered within 7 days, the fee is refunded in full. See our Refund Policy for details.
For Tastemakers
How do I become a tastemaker?
Sign up, go to "Become a Promoter," connect your platforms, set your genres, and share your personal TrakPitch link.
How do I get paid?
Pricing is flat and set by the platform — you don't set your own fee. When you accept a track and the artist goes ahead, they pay $20 and your share is credited to your dashboard. Reviews themselves are unpaid. You can request a payout once you reach the minimum.
Why do I need to connect Spotify or YouTube?
Connecting your account lets TrakPitch automatically verify that a track was placed — no manual screenshots needed. It's read-only access to your playlists.
General
How do I delete my account?
Go to Profile → Danger Zone → Delete Account. This permanently removes your account and all associated data.
How do I reset my password?
Use the "Forgot password" link on the login page.