Last updated: July 2026
Submitting a track to a tastemaker and receiving their written review costs nothing, whether they go on to promote it or pass on it. There is no charge for a review, so there is nothing to refund.
If a tastemaker accepts your track and you choose to go ahead, you pay a flat $20. That fee covers the promotion work the tastemaker carries out. It is the only charge on TrakPitch, and it is the same for every tastemaker.
If the promotion is not delivered within 7 days of your payment, the $20 is refunded in full.
That is the whole policy. The 7-day clock starts when your payment is taken. A promotion is delivered when the tastemaker has published the feature they accepted your track for.
Because the fee pays for that work rather than for a result, a promotion that has been delivered is not refundable on the basis of how it performed. TrakPitch does not promise placements, streams, followers, or any other outcome, and tastemakers decide entirely at their own discretion what they feature.
Email support@trakpitch.com with your order reference. If the 7-day window has passed without delivery, we process the refund to your original payment method — it typically appears within 5–10 business days, depending on your bank. If you think something has gone wrong that this policy doesn't cover, write to the same address and we'll look at it case by case.